Help Centre

Gambling is meant to be entertainment, and you always decide how much time and money it gets. Use the limit tools on your account page, or email us whenever you want help.

How do I open an account?

Tap Join, enter your details, then verify your email address. Before your first deposit, which starts at C$10, we check your identity and location.

What currency does my account use?

All balances use Canadian dollars (CAD). You will see every deposit, bet, bonus and withdrawal in CAD.

Who can play, and from where?

Registration is open to players who are 19+. Our games are available online only in places where the law allows them, and we confirm where you are before any deposit is processed.

How can I protect my account?

Set a password that nobody could easily guess, and save it for North Bay Casino only. Never share your sign-in information with anyone. Through KYC verification, we make sure every account belongs to the real person who opened it. If anything looks unusual, write to [email protected].

Is it possible to take time off or self-exclude?

Yes. In your Account area, go to Settings, where you can step away from your account for a spell of 24 hours up to six weeks. Self-exclusion and permanent account closure are available on the same page too. Would you rather have assistance? Email the support team and they will walk you through each step.

What are North Bay Originals games?

North Bay Originals is our own line of games, made for this lobby. Look for the Originals row to try them.

Can I play on my phone?

Yes. Play on the full HTML5 site in your mobile browser, get our casino app for iOS, or grab the Android app on Google Play.